Tag Archives: Pro on the Go

Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)

“Customer service is having a policy for dealing with the small percentage of clients that are very, very difficult to please,” says Kevin Nolan of Nolan Painting. In this episode of our Pro on the Go video series, we talk with Kevin about one of the most effective ways his company has found to measure customer satisfaction and improve service.
Continue reading Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)

Pro on the Go: Use Job Site Videos to Win Business, Build Customer Trust

In this episode of our Pro on the Go video series, we asked Chuck Kocinski, owner of Paint Medics, Inc. in Parma, Ohio, about his decision to use job site videos to promote his company on Facebook, YouTube and the company website. Continue reading Pro on the Go: Use Job Site Videos to Win Business, Build Customer Trust

Pro on the Go Video: People Are a Problem. What’s the Solution?

In this episode of our Pro on the Go video series, we asked Nick Slavik, owner of Nick Slavik Painting in New Prague, Minnesota, about the best business advice he has ever received. Continue reading Pro on the Go Video: People Are a Problem. What’s the Solution?

Contractor Q&A: Rodrigo Vasconcellos on Growth, Communication and Community Service

In 2009, Rodrigo Vasconcellos founded Palette Pro Painting and Renovation in White Plains, New York, about 30 minutes from New York City. The company specializes in residential repaint and remodeling. PPC sat down with Rodrigo at the PDCA Expo, an annual industry education and networking event to learn about the secrets of his company’s success. Continue reading Contractor Q&A: Rodrigo Vasconcellos on Growth, Communication and Community Service

Get Ready to Paint It Forward in 2018

Want to build your brand and give something back to your community? National Painting Week is a perfect opportunity to do both. This year’s nationwide event, sponsored by Sherwin-Williams, is scheduled for May 25-June 4. Continue reading Get Ready to Paint It Forward in 2018

Leadership: Chad Jeffries on How to Find and Keep Good Workers

What’s the toughest challenge in the painting business today? If you said employee retention, you’re on the right track. A veteran contractor offers advice on how to get better at it. Continue reading Leadership: Chad Jeffries on How to Find and Keep Good Workers

Leadership: Annie Newton on Setting Priorities and Staying Focused

Too much to do, not enough time? Annie Newton, COO at 4 Seasons Color in Walla Walla, Washington, shares some of her secrets for setting priorities and staying focused. Continue reading Leadership: Annie Newton on Setting Priorities and Staying Focused

The Worst Thing to Do When Working with Architects

Before joining the family painting business, Gina Koert of Shamrock Painting studied to be an architect, so she has a unique perspective on the sometimes challenging relationship between architects and painting contractors. Continue reading The Worst Thing to Do When Working with Architects