Tag Archives: customer service

Above and Beyond

4 min read

This New Jersey-based painter credits his Sherwin-Williams team for helping solve some of his biggest challenges

After 28 years of working in the painting industry, Wilber Vargas—founder, owner, and manager of Wilber’s Painting in Maplewood, New Jersey—says it takes a lot to surprise him. But he’s been happily surprised by how his local Sherwin-Williams team has committed to supporting his business. Continue reading Above and Beyond

Set Your Business Apart

3 min read

These tools and resources can give your business a competitive advantage

In a crowded painting market, you want to give your business every possible advantage. Standing out from the crowd means consistently reevaluating your business practices, seeking out learning opportunities for you and your crew, and finding the right tools and resources—like the ones found in the Sherwin-Williams PRO+ program—no matter what your business needs are. These are the things that can help you gain an edge over your competitors. Continue reading Set Your Business Apart

Pro to Pro: Making it Personal with Charles Dallaville Jr.

< 1 min read

For more than 30 years, PPC magazine has been on job sites throughout the U.S. and Canada asking residential and commercial paint pros to share their stories. In our Pro to Pro column, we recap some of the best advice contractors have received and passed on over the last three decades. THIS TIME: Charles Dallaville, Jr., Painting Plus, Inc., Atlanta, Georgia.
Continue reading Pro to Pro: Making it Personal with Charles Dallaville Jr.

Containing Callbacks

3 min read

How to reduce their frequency — and deal with them when they occur

Callbacks are a drain on profitability and productivity, not to mention the potential damage unsatisfied customers can do to your reputation and brand in referrals and social media. Continue reading Containing Callbacks