How to reduce their frequency — and deal with them when they occur
Callbacks are a drain on profitability and productivity, not to mention the potential damage unsatisfied customers can do to your reputation and brand in referrals and social media. Continue reading Containing Callbacks
Paige NeJame is the owner of CertaPro Painters of the South Shore and Boston. In this article, she outlines why it’s a good idea for pro painters to get into the color consulting game. Continue reading 4 Reasons to Offer Color Consultation Services to Your Painting Customer
Successfully providing on-site service during the COVID-19 crisis requires both increased communications and special precautions. Continue reading Building Customer Confidence for Interior Work
“Customer service is having a policy for dealing with the small percentage of clients that are very, very difficult to please,” says Kevin Nolan of Nolan Painting. In this episode of our Pro on the Go video series, we talk with Kevin about one of the most effective ways his company has found to measure customer satisfaction and improve service.
Continue reading Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)
“My painter does such a great job for me. The next time I need something painted, I wouldn’t even consider going to anyone else.”
Do your customers talk about you this way? To make sure they do, incorporate some of these winning customer service strategies into your business practices when you complete your next job.
Continue reading Go the Extra Mile: 3 Contractors Share Their Secrets for Generating Repeat Business
Callbacks are often preventable – if you understand the common causes. Learn how to reduce callbacks, maintain your reputation and boost productivity with a few best practices.
Continue reading 3 Proven Strategies for Avoiding Callbacks
These days, it’s all too easy to assume customers are delighted while, in reality, they often have one foot out the door with an eye trained on one of your many competitors. Continue reading 7 Red Flags That Your Company Needs a Service Overhaul