Tag Archives: customer service

ONLINE EXTRAS

Set Your Business Apart

These tools and resources can give your business a competitive advantage

In a crowded painting market, you want to give your business every possible advantage. Standing out from the crowd means consistently reevaluating your business practices, seeking out learning opportunities for you and your crew, and finding the right tools and resources—like the ones found in the Sherwin-Williams PRO+ program—no matter what your business needs are. These are the things that can help you gain an edge over your competitors. Continue reading Set Your Business Apart →

WHAT I'VE LEARNED

Pro to Pro: Making it Personal with Charles Dallaville Jr.

For more than 30 years, PPC magazine has been on job sites throughout the U.S. and Canada asking residential and commercial paint pros to share their stories. In our Pro to Pro column, we recap some of the best advice contractors have received and passed on over the last three decades. THIS TIME: Charles Dallaville, Jr., Painting Plus, Inc., Atlanta, Georgia.
Continue reading Pro to Pro: Making it Personal with Charles Dallaville Jr. →

ONLINE EXTRAS

Containing Callbacks

How to reduce their frequency — and deal with them when they occur

Callbacks are a drain on profitability and productivity, not to mention the potential damage unsatisfied customers can do to your reputation and brand in referrals and social media. Continue reading Containing Callbacks →

BUSINESS BUILDERS, ONLINE EXTRAS

Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)

“Customer service is having a policy for dealing with the small percentage of clients that are very, very difficult to please,” says Kevin Nolan of Nolan Painting. In this episode of our Pro on the Go video series, we talk with Kevin about one of the most effective ways his company has found to measure customer satisfaction and improve service.
Continue reading Pro Tips: Use a Report Card to Improve Customer Satisfaction (video) →

BUSINESS BUILDERS, ONLINE EXTRAS

Go the Extra Mile: 3 Contractors Share Their Secrets for Generating Repeat Business

“My painter does such a great job for me. The next time I need something painted, I wouldn’t even consider going to anyone else.”

Do your customers talk about you this way? To make sure they do, incorporate some of these winning customer service strategies into your business practices when you complete your next job.
Continue reading Go the Extra Mile: 3 Contractors Share Their Secrets for Generating Repeat Business →