What steps are you taking to protect your business during the COVID-19 emergency? In this article, pro painter and PPC contributing writer Terry Begue offers a framework to help you stay engaged and take care of your customers through this restricted time, so that you can emerge on the other side of this crisis with a business that’s ready to take care of you.
Continue reading A Four-Point Plan to Wow Your Customers and Pull Your Company through the COVID Crisis
Tag Archives: management
Pro on the Go Video: People Are a Problem. What’s the Solution?
In this episode of our Pro on the Go video series, we asked Nick Slavik, owner of Nick Slavik Painting in New Prague, Minnesota, about the best business advice he has ever received. Continue reading Pro on the Go Video: People Are a Problem. What’s the Solution?
3 Proven Strategies for Avoiding Callbacks
Callbacks are often preventable – if you understand the common causes. Learn how to reduce callbacks, maintain your reputation and boost productivity with a few best practices.
Continue reading 3 Proven Strategies for Avoiding Callbacks
Contractor Q&A: Nick Slavik on Being a Master Craftsman and Hiring Right to Grow Your Company
Nick Slavik is a firm believer in the value of master craftsmanship, and he has carved out a profitable niche using “traditional finishing methods to create the best finishes for modern applications.” He’s also a savvy marketer and hosts a popular weekly Facebook Live show called Ask A Painter. PPC had a chance to sit down and talk shop with the owner of Nick Slavik Painting & Restoration Co. in New Prague, Minnesota. Here are some excerpts from our conversation:
Continue reading Contractor Q&A: Nick Slavik on Being a Master Craftsman and Hiring Right to Grow Your Company
LinkedIn Company Pages: Are You Making the Most of Yours?
As a painting professional, you most likely have a personal LinkedIn page. But do you also have a LinkedIn page for your company? We sat down with Al Pirozzoli, a marketing consultant who has worked with numerous professional painting contracting companies, and asked him to help us understand the value of a LinkedIn company page, and how to make the best use of yours.
Continue reading LinkedIn Company Pages: Are You Making the Most of Yours?
Contractor Q&A: The Rossi Brothers on How They Meet the Challenges of Large-Scale, Multi-Million Dollar Projects
Run by three brothers, Triad Coatings & Sandblasting, LLC is a painting contracting company based in Morristown, New Jersey. PPC sat down with Nick, Jeff and Taylor Rossi to find out what makes their company a success. Continue reading Contractor Q&A: The Rossi Brothers on How They Meet the Challenges of Large-Scale, Multi-Million Dollar Projects
Are You (Really) Listening? And, How to Get Better At It
As your company’s leader, you don’t need to know everything. But you need to know who on your team can get you the answers you need.
Continue reading Are You (Really) Listening? And, How to Get Better At It
Contractor Q&A: Rodrigo Vasconcellos on Growth, Communication and Community Service
In 2009, Rodrigo Vasconcellos founded Palette Pro Painting and Renovation in White Plains, New York, about 30 minutes from New York City. The company specializes in residential repaint and remodeling. PPC sat down with Rodrigo at the PDCA Expo, an annual industry education and networking event to learn about the secrets of his company’s success. Continue reading Contractor Q&A: Rodrigo Vasconcellos on Growth, Communication and Community Service
Leadership: Chad Jeffries on How to Find and Keep Good Workers
What’s the toughest challenge in the painting business today? If you said employee retention, you’re on the right track. A veteran contractor offers advice on how to get better at it. Continue reading Leadership: Chad Jeffries on How to Find and Keep Good Workers
Leadership: Annie Newton on Setting Priorities and Staying Focused
Too much to do, not enough time? Annie Newton, COO at 4 Seasons Color in Walla Walla, Washington, shares some of her secrets for setting priorities and staying focused. Continue reading Leadership: Annie Newton on Setting Priorities and Staying Focused
Are You Selling What Your Customers Are Buying?
After reading the headline above, did you say to yourself: “Yes, painting … duh!” Sure, that’s the obvious answer, but not every customer hires a painter for the same reasons. Continue reading Are You Selling What Your Customers Are Buying?
The Worst Thing to Do When Working with Architects
Before joining the family painting business, Gina Koert of Shamrock Painting studied to be an architect, so she has a unique perspective on the sometimes challenging relationship between architects and painting contractors. Continue reading The Worst Thing to Do When Working with Architects
Don’t Fly By the Seat of Your Pants. Do This Instead. (Video)
Want to take your business to the next level? Then see what Kevin Nolan has to say in our Pro On the Go video series: Continue reading Don’t Fly By the Seat of Your Pants. Do This Instead. (Video)
The 12 Factors that Build Phenomenal Leaders
At its core, leadership is really about how you can influence the people around you, and your ability to move them in a certain direction to accomplish certain goals or objectives. Continue reading The 12 Factors that Build Phenomenal Leaders
7 Red Flags That Your Company Needs a Service Overhaul
These days, it’s all too easy to assume customers are delighted while, in reality, they often have one foot out the door with an eye trained on one of your many competitors. Continue reading 7 Red Flags That Your Company Needs a Service Overhaul
7 Ways to Communicate “I’m a Professional” …Without Bragging and Turning Off Customers
By Terry Begue
“Mr. and Mrs. Smith, did you see the great job we did up the street? It came out great because we’re great!” Continue reading 7 Ways to Communicate “I’m a Professional” …Without Bragging and Turning Off Customers
4 Steps to Help You Take Control with Customer Complaints
By Joe Curcillo
Dealing with an unhappy customer? The best way to take control is to take the high ground. Continue reading 4 Steps to Help You Take Control with Customer Complaints