“Customer service is having a policy for dealing with the small percentage of clients that are very, very difficult to please,” says Kevin Nolan of Nolan Painting. In this episode of our Pro on the Go video series, we talk with Kevin about one of the most effective ways his company has found to measure customer satisfaction and improve service.
Continue reading Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)
“My painter does such a great job for me. The next time I need something painted, I wouldn’t even consider going to anyone else.”
Do your customers talk about you this way? To make sure they do, incorporate some of these winning customer service strategies into your business practices when you complete your next job.
Continue reading Go the Extra Mile: 3 Contractors Share Their Secrets for Generating Repeat Business
Successful people all do one thing: they solve problems. They don’t just stare at a problem and wish it would go away. In this article, Mitzi Perdue, author of How to Make Your Family Business Last, shares her seven steps for solving your business problems. Continue reading 7 Steps for Solving Business Problems, or Learning How to Eat an Elephant
Based in Parma, Ohio, Paint Medics Inc. specializes in residential and commercial repaints, aluminum/vinyl siding refinishing, and deck and fence staining. PPC sat down with owner Chuck Kocinski to find out a little bit of what he’s learned as a professional painting contractor over the past 30 years. Continue reading Contractor Q&A: Chuck Kocinski on Training, Turning Points and Video Marketing
Tanya Leftwich owns Painting By Tanya, an interior painting business located in York, Pennsylvania. PPC sat down with her to find out a little bit of what she’s learned as a professional painting contractor. Continue reading Contractor Q&A: Tanya Leftwich on the Challenges and Rewards of Working in a Male-Dominated Trade
Jaime Henao arrived in Florida from Medellin, Colombia, in 2005, and is now the owner of VIP Painting in Tallahassee, Florida. PPC sat down with Jaime to learn what he did to carve out a new life in the painting trade.
Continue reading Contractor Q&A: Jaime Henao on How He Built a New Career in the Painting Industry
Annie Newton is part of a brother-sister team that owns and operates 4 Seasons Color, Inc., a painting and restoration company based in Walla Walla, Washington. 4 Seasons Color has painted a number of local landmarks, including the Dayton Historic Depot, the Old Walla Walla Depot and the Ritz Mansion, along with many other historic homes and churches. Annie is the company’s controller, and brother Matt Nagin is the president of the firm.
Annie is also an active member of the PDCA (Painting and Decorating Contractors of America) national trade association. We sat down to talk shop with her at a recent PDCA Expo.
Continue reading Contractor Q&A: Annie Newton on the No. 1 Thing You Can Do To Build Your Business
Ron Adderley has been working as a professional painter since 1968. He is the owner of Prism Painting in Bellingham, Washington, running a three-generation crew that includes his son Ben and grandson Nick. PPC sat down with Ron to find out a little bit of what he’s learned in his 50 years in the painting business.
Continue reading Contractor Q&A: Ron Adderley on 50 Years of Taking Care of Customers and Why Quality Beats Quantity Every Time
Nick Slavik is a firm believer in the value of master craftsmanship, and he has carved out a profitable niche using “traditional finishing methods to create the best finishes for modern applications.” He’s also a savvy marketer and hosts a popular weekly Facebook Live show called Ask A Painter. PPC had a chance to sit down and talk shop with the owner of Nick Slavik Painting & Restoration Co. in New Prague, Minnesota. Here are some excerpts from our conversation:
Continue reading Contractor Q&A: Nick Slavik on Being a Master Craftsman and Hiring Right to Grow Your Company
Run by three brothers, Triad Coatings & Sandblasting, LLC is a painting contracting company based in Morristown, New Jersey. PPC sat down with Nick, Jeff and Taylor Rossi to find out what makes their company a success. Continue reading Contractor Q&A: The Rossi Brothers on How They Meet the Challenges of Large-Scale, Multi-Million Dollar Projects
Dan Petrulak is the owner of DP Ready 2 Paint, a painting contractor based in Elizabeth, Pennsylvania and serving the Mid Mon Valley and surrounding areas of southwest Pennsylvania. Continue reading Contractor Q&A: Dan Petrulak on Staying Small to Keep Customers Happy
In 2009, Rodrigo Vasconcellos founded Palette Pro Painting and Renovation in White Plains, New York, about 30 minutes from New York City. The company specializes in residential repaint and remodeling. PPC sat down with Rodrigo at the PDCA Expo, an annual industry education and networking event to learn about the secrets of his company’s success. Continue reading Contractor Q&A: Rodrigo Vasconcellos on Growth, Communication and Community Service
What’s the toughest challenge in the painting business today? If you said employee retention, you’re on the right track. A veteran contractor offers advice on how to get better at it. Continue reading Leadership: Chad Jeffries on How to Find and Keep Good Workers
Chris Gardner started working in the painting industry in 2009. He is the owner of PaintRite Pros based in Elk Grove, a city of 168,000 just south of Sacramento, California. According to census records, it was the fastest-growing city in the U.S. between July 1, 2004, and July 1, 2005. Continue reading Contractor Q&A: Chris Gardner on the Costs and Rewards of Being an Entrepreneur
Dave Theobald spent 17 years as a general contractor before joining his father-in-law’s company, Turman Commercial Painters. Founded in 1972, the company has grown under Theobald’s leadership into a nationwide firm that has completed more than 10,000 locations across the U.S. Continue reading Contractor Q&A: Dave Theobald on How to Compete from Multiple Locations
Born in Atlanta, Dan Ross grew up in San Diego and graduated from the University of California, Santa Barbara. He is the owner of Ross Painting in San Rafael, California. He believes exceptional materials and execution are critical to an outstanding result. Continue reading Contractor Q&A with Dan Ross: Know Your Goals, Focus on Quality and Enjoy Your Work
Too much to do, not enough time? Annie Newton, COO at 4 Seasons Color in Walla Walla, Washington, shares some of her secrets for setting priorities and staying focused. Continue reading Leadership: Annie Newton on Setting Priorities and Staying Focused
Luis Inclan is the owner of Inclan Painting and Waterproofing. Founded in 1981 in Elizabeth, N.J. under the name of Inclan Color, the company was established in South Florida in 1995. PPC sat down with Luis to learn about his company’s success secrets. Continue reading Contractor Q&A: Luis Inclan’s Leap of Faith
Before joining the family painting business, Gina Koert of Shamrock Painting studied to be an architect, so she has a unique perspective on the sometimes challenging relationship between architects and painting contractors. Continue reading The Worst Thing to Do When Working with Architects
Originally from New Orleans, Jason Fitzgerald spent nine years as an outfielder and first baseman with a number of AAA and other minor league baseball teams before embarking on a second career as a painting contractor. He owns the King Paint Company in Charlotte, North Carolina. Continue reading Contractor Q&A: Jason Fitzgerald