For 30 years, PPC magazine has been on job sites throughout the U.S. and Canada asking residential and commercial paint pros to share their stories. In our Pro to Pro column, we recap some of the best advice contractors have received and passed on over the last three decades.
THIS TIME: Jonathan Zawacki, Hands On Painters, Baltimore, Maryland: Continue reading Pro to Pro with Jonathan Zawacki: Do Only What You Do Well
Jason Phillips is the owner of Phillips Home Improvements. Based in Plano, Texas, the company has been refreshing and rehabilitating homes for more than 20 years to build a quality reputation in the Dallas-Fort Worth Metroplex. They hold an A+ rating with the Better Business Bureau and were awarded the 2019 Torch Award for Ethics. PPC editor Mike Starling sat down with Jason to learn more about how he grew his business into the success story it is today. Continue reading Contractor Q&A: Jason Phillips on Building a Team and the Benefits of Adding Roofing and Gutter Services
For 30 years, PPC magazine has been on job sites throughout the U.S. and Canada asking residential and commercial paint pros to share their stories. In our Pro to Pro column, we recap some of the best advice contractors have received and passed on over the last three decades. This time: Garret Abeyta, Abeyta Painting, LLC, Tucson, Arizona. Continue reading Pro to Pro with Garret Abeyta: Put Down the Brush!
Rob Waller has been a professional painter for more than 30 years. He lives in the Charleston, South Carolina area, where he owns and operates Waller Painting. The company employs 24 painters. Continue reading Contractor Q&A: Rob Waller on Passion, Pride and the Challenges of the Painting Trade
“Customer service is having a policy for dealing with the small percentage of clients that are very, very difficult to please,” says Kevin Nolan of Nolan Painting. In this episode of our Pro on the Go video series, we talk with Kevin about one of the most effective ways his company has found to measure customer satisfaction and improve service.
Continue reading Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)
“My painter does such a great job for me. The next time I need something painted, I wouldn’t even consider going to anyone else.”
Do your customers talk about you this way? To make sure they do, incorporate some of these winning customer service strategies into your business practices when you complete your next job.
Continue reading Go the Extra Mile: 3 Contractors Share Their Secrets for Generating Repeat Business
Successful people all do one thing: they solve problems. They don’t just stare at a problem and wish it would go away. In this article, Mitzi Perdue, author of How to Make Your Family Business Last, shares her seven steps for solving your business problems. Continue reading 7 Steps for Solving Business Problems, or Learning How to Eat an Elephant
Based in Parma, Ohio, Paint Medics Inc. specializes in residential and commercial repaints, aluminum/vinyl siding refinishing, and deck and fence staining. PPC sat down with owner Chuck Kocinski to find out a little bit of what he’s learned as a professional painting contractor over the past 30 years. Continue reading Contractor Q&A: Chuck Kocinski on Training, Turning Points and Video Marketing
Tanya Leftwich owns Painting By Tanya, an interior painting business located in York, Pennsylvania. PPC sat down with her to find out a little bit of what she’s learned as a professional painting contractor. Continue reading Contractor Q&A: Tanya Leftwich on the Challenges and Rewards of Working in a Male-Dominated Trade
Jaime Henao arrived in Florida from Medellin, Colombia, in 2005, and is now the owner of VIP Painting in Tallahassee, Florida. PPC sat down with Jaime to learn what he did to carve out a new life in the painting trade.
Continue reading Contractor Q&A: Jaime Henao on How He Built a New Career in the Painting Industry
Annie Newton is part of a brother-sister team that owns and operates 4 Seasons Color, Inc., a painting and restoration company based in Walla Walla, Washington. 4 Seasons Color has painted a number of local landmarks, including the Dayton Historic Depot, the Old Walla Walla Depot and the Ritz Mansion, along with many other historic homes and churches. Annie is the company’s controller, and brother Matt Nagin is the president of the firm.
Annie is also an active member of the PDCA (Painting and Decorating Contractors of America) national trade association. We sat down to talk shop with her at a recent PDCA Expo.
Continue reading Contractor Q&A: Annie Newton on the No. 1 Thing You Can Do To Build Your Business
Ron Adderley has been working as a professional painter since 1968. He is the owner of Prism Painting in Bellingham, Washington, running a three-generation crew that includes his son Ben and grandson Nick. PPC sat down with Ron to find out a little bit of what he’s learned in his 50 years in the painting business.
Continue reading Contractor Q&A: Ron Adderley on 50 Years of Taking Care of Customers and Why Quality Beats Quantity Every Time
Nick Slavik is a firm believer in the value of master craftsmanship, and he has carved out a profitable niche using “traditional finishing methods to create the best finishes for modern applications.” He’s also a savvy marketer and hosts a popular weekly Facebook Live show called Ask A Painter. PPC had a chance to sit down and talk shop with the owner of Nick Slavik Painting & Restoration Co. in New Prague, Minnesota. Here are some excerpts from our conversation:
Continue reading Contractor Q&A: Nick Slavik on Being a Master Craftsman and Hiring Right to Grow Your Company
Run by three brothers, Triad Coatings & Sandblasting, LLC is a painting contracting company based in Morristown, New Jersey. PPC sat down with Nick, Jeff and Taylor Rossi to find out what makes their company a success. Continue reading Contractor Q&A: The Rossi Brothers on How They Meet the Challenges of Large-Scale, Multi-Million Dollar Projects