Has COVID-19 altered your job site activity? Turn your attention to developing and refining a training program for new employees. Continue reading Training Tips for Isolated Times
“Customer service is having a policy for dealing with the small percentage of clients that are very, very difficult to please,” says Kevin Nolan of Nolan Painting. In this episode of our Pro on the Go video series, we talk with Kevin about one of the most effective ways his company has found to measure customer satisfaction and improve service.
Continue reading Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)
Tanya Leftwich owns Painting By Tanya, an interior painting business located in York, Pennsylvania. PPC sat down with her to find out a little bit of what she’s learned as a professional painting contractor. Continue reading Contractor Q&A: Tanya Leftwich on the Challenges and Rewards of Working in a Male-Dominated Trade
Dan Petrulak is the owner of DP Ready 2 Paint, a painting contractor based in Elizabeth, Pennsylvania and serving the Mid Mon Valley and surrounding areas of southwest Pennsylvania. Continue reading Contractor Q&A: Dan Petrulak on Staying Small to Keep Customers Happy
Every spring, thousands of architects and designers converge in a different city at the annual American Institute of Architects (AIA) Convention. And, every year since 2011, a 501c3 not-for-profit corporation called AEC Cares brings manufacturers, sponsors and volunteers together to donate time and materials to a “blitz build” project that helps the host community.
Continue reading Philadelphia Community Center Beneficiary of 2016 Blitz Build Project