Tag Archives: best business advice

WHAT I'VE LEARNED

Contractor Q&A: Jason Phillips on Building a Team and the Benefits of Adding Roofing and Gutter Services

4 min read

Jason Phillips is the owner of Phillips Home Improvements. Based in Plano, Texas, the company has been refreshing and rehabilitating homes for more than 20 years to build a quality reputation in the Dallas-Fort Worth Metroplex. They hold an A+ rating with the Better Business Bureau and were awarded the 2019 Torch Award for Ethics. PPC editor Mike Starling sat down with Jason to learn more about how he grew his business into the success story it is today. Continue reading Contractor Q&A: Jason Phillips on Building a Team and the Benefits of Adding Roofing and Gutter Services →

WHAT I'VE LEARNED

Pro to Pro with Garret Abeyta: Put Down the Brush!

< 1 min read

For more than 30 years, PPC magazine has been on job sites throughout the U.S. and Canada asking residential and commercial paint pros to share their stories. In our Pro to Pro column, we recap some of the best advice contractors have received and passed on over the last three decades.

This time: Garret Abeyta, Abeyta Painting, LLC, Tucson, Arizona. Continue reading Pro to Pro with Garret Abeyta: Put Down the Brush! →

WHAT I'VE LEARNED

Contractor Q&A: Rob Waller on Passion, Pride and the Challenges of the Painting Trade

2 min read

Rob Waller has been a professional painter for more than 30 years. He lives in the Charleston, South Carolina area, where he owns and operates Waller Painting. The company employs 24 painters. Continue reading Contractor Q&A: Rob Waller on Passion, Pride and the Challenges of the Painting Trade →

BUSINESS BUILDERS, ONLINE EXTRAS

Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)

2 min read

“Customer service is having a policy for dealing with the small percentage of clients that are very, very difficult to please,” says Kevin Nolan of Nolan Painting. In this episode of our Pro on the Go video series, we talk with Kevin about one of the most effective ways his company has found to measure customer satisfaction and improve service.
Continue reading Pro Tips: Use a Report Card to Improve Customer Satisfaction (video) →

BUSINESS BUILDERS, ONLINE EXTRAS

Go the Extra Mile: 3 Contractors Share Their Secrets for Generating Repeat Business

2 min read

“My painter does such a great job for me. The next time I need something painted, I wouldn’t even consider going to anyone else.”

Do your customers talk about you this way? To make sure they do, incorporate some of these winning customer service strategies into your business practices when you complete your next job.
Continue reading Go the Extra Mile: 3 Contractors Share Their Secrets for Generating Repeat Business →