By Terry Begue
“Mr. and Mrs. Smith, did you see the great job we did up the street? It came out great because we’re great!” Continue reading 7 Ways to Communicate “I’m a Professional” …Without Bragging and Turning Off Customers
By Terry Begue
“Mr. and Mrs. Smith, did you see the great job we did up the street? It came out great because we’re great!” Continue reading 7 Ways to Communicate “I’m a Professional” …Without Bragging and Turning Off Customers
By Joe Curcillo
Dealing with an unhappy customer? The best way to take control is to take the high ground. Continue reading 4 Steps to Help You Take Control with Customer Complaints
Habits can be a trap for people in leadership positions. As leaders, they should provide a compelling vision that inspires those around them. Instead, many of them lapse into automatic and mindless thinking. And that can affect every decision they make – and the actions of the people who report to them. Continue reading 4 Steps to Becoming a More Inspiring Leader
By Art Snarzyk