BUSINESS BUILDERS, ONLINE EXTRAS

Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)

2 min read

“Customer service is having a policy for dealing with the small percentage of clients that are very, very difficult to please,” says Kevin Nolan of Nolan Painting. In this episode of our Pro on the Go video series, we talk with Kevin about one of the most effective ways his company has found to measure customer satisfaction and improve service.
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WHAT I'VE LEARNED

Contractor Q&A: Joe Ferrera on Building a Good Team, Keeping Up with Technology and Painting Some of Hawaii’s Biggest Jobs

3 min read

Painting was going to just be a temporary job for Joe Ferrera (third from right above), but it became his lifelong career. We sat down with the owner of Consolidated Painting, LLC in Kapolei, Hawaii, to find out what he’s learned over his long career in the trade.
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BUSINESS BUILDERS, ONLINE EXTRAS

Go the Extra Mile: 3 Contractors Share Their Secrets for Generating Repeat Business

2 min read

“My painter does such a great job for me. The next time I need something painted, I wouldn’t even consider going to anyone else.”

Do your customers talk about you this way? To make sure they do, incorporate some of these winning customer service strategies into your business practices when you complete your next job.
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PROFESSIONAL PAINTING CONTRACTOR