Pro to Pro with Kevin Nolan: Everyday Excellence

For more than 30 years, PPC magazine has been on job sites throughout the U.S. and Canada asking residential and commercial paint pros to share their stories. In our Pro to Pro column, we recap some of the best advice contractors have received and passed on over the last three decades. THIS TIME: Kevin Nolan, Nolan Painting, Philadelphia, Pennsylvania:

“People will pay for quality, but you have to be really good. You can’t be average. That’s a point we continually drive home to our people, reminding them that we have to be really exceptional. Every day. Every month. That’s our mission.”

–from the Winter 2013 issue of PPC magazine

About the painter

Founded in 1979, Nolan Painting is one of the largest and most respected painting companies in the Philadelphia market.

For over 40 years, the family-owned firm has been bringing the highest quality interior and exterior painting to residential customers in southeast Pennsylvania.

“We work diligently to maintain our distinguished reputation for quality work and exceptional service,” says company founder and CEO Kevin Nolan. “We live by the Nolan Painting Promise: We start and finish on time, maintain a clean work space, stand behind our work, and guarantee 100 percent satisfaction. If you are not entirely satisfied with the job, we’ll make it right.”

Their success in implementing business systems led to the 2004 launch of Nolan Consulting Services, a separate consulting firm that coaches contractors and other small business owners nationwide. Kevin is a partner and business consultant in this company. His brother Brian Nolan is managing partner and business coach.

Kevin Nolan was interviewed by Mike Starling, PPC Editor. Photography courtesy Nolan Painting. Read more of what pro painters have discovered on the job in the PPC What I’ve Learned archive.