“Customer service is having a policy for dealing with the small percentage of clients that are very, very difficult to please,” says Kevin Nolan of Nolan Painting. In this episode of our Pro on the Go video series, we talk with Kevin about one of the most effective ways his company has found to measure customer satisfaction and improve service.
Continue reading Pro Tips: Use a Report Card to Improve Customer Satisfaction (video)
Tag Archives: Pro on the Go
Pro on the Go: Use Job Site Videos to Win Business, Build Customer Trust
In this episode of our Pro on the Go video series, we asked Chuck Kocinski, owner of Paint Medics, Inc. in Parma, Ohio, about his decision to use job site videos to promote his company on Facebook, YouTube and the company website. Continue reading Pro on the Go: Use Job Site Videos to Win Business, Build Customer Trust
Pro on the Go Video: People Are a Problem. What’s the Solution?
In this episode of our Pro on the Go video series, we asked Nick Slavik, owner of Nick Slavik Painting in New Prague, Minnesota, about the best business advice he has ever received. Continue reading Pro on the Go Video: People Are a Problem. What’s the Solution?
Gina Koert on the Rewards of Being a Professional Painter
What’s the most rewarding part of being a professional painting contractor? For Gina Koert, president of Shamrock Painting, Inc. in Denver, Colorado, it’s playing a part in shaping the skyline in her home town. Continue reading Gina Koert on the Rewards of Being a Professional Painter
Contractor Q&A: Rodrigo Vasconcellos on Growth, Communication and Community Service
In 2009, Rodrigo Vasconcellos founded Palette Pro Painting and Renovation in White Plains, New York, about 30 minutes from New York City. The company specializes in residential repaint and remodeling. PPC sat down with Rodrigo at the PDCA Expo, an annual industry education and networking event to learn about the secrets of his company’s success. Continue reading Contractor Q&A: Rodrigo Vasconcellos on Growth, Communication and Community Service